Sometimes it can be confusing on why the billing software has (or hasn't) invoiced for some item. Hopefully, this Knowledgebase article will help.
First - the first thing to understand - ALL SERVICES WILL ASSUME TO RENEW, UNLESS YOU TELL IT OTHERWISE. In other words, when you order any type of subscribed services (telephone, internet, water, electricity, etc) the assumption is that you want it to automatically continue month after month, or quarter after quarter, or year after year. The way websites and domain names work is that they will assume that you want to renew them. If you do not want to renew them, that is perfectly fine - but you need to tell the billing software that, or it will want to generate you a renewal invoice. On a domain name, you can do that by simply de-selecting the ''auto renew'' checkbox on that domain item.
Second - the billing software we use (WHMCS) uses the wording 'auto renew' in the context of 'automatically generate a renewal invoice'. No actual renwal of the item will take place until the renewal inoice is paid. In the case of PayPal payment - there is a PayPal Payment link in the invoice which you can click to follow and make your payment, which will then trigger the renewal.
IT IS IMPORTANT FOR YOU TO CHECK ON THE SUCESSFUL RENEWAL OF YOUR INVENTORY. If (for example) PayPal's 'Instant Payment API' does't succesfully send back it's checksum, our billing software won't know the item has been paid for and won't trigger the actual renewal at the registry. IT IS IMPORTANT FOR YOU TO CHECK ON THE SUCESSFUL RENEWAL OF YOUR INVENTORY.
